Partner Delivery Manager | Remote | Europe

Role overview Build and scale a partner delivery program that helps services partners deliver strong customer outcomes. You’ll coordinate partner-led engagements with internal delivery teams and shape the operating processes, commercial arrangements, and performance standards needed to expand forward deployed engineering across Europe and other regions.

Responsibilities - Develop and improve delivery playbooks, engagement workflows, quality standards, and the process for assigning work to partners and internal teams. - Manage partner statements of work, subcontracting agreements, rate cards, billing, and engagement cost tracking with Legal, Finance, Procurement, and Revenue Operations. - Establish partner KPIs and service-level measures, review performance, maintain scorecards, and coordinate improvements when standards are not met. - Track partner capacity and consultant readiness, coordinating onboarding, certification, access, and offboarding with enablement and solution engineering teams. - Ensure engagements have clear scope and success measures, manage delivery risks, and support a smooth transition to customer success. - Share delivery learnings and program updates with customer success, partnerships, sales, and finance stakeholders.

Requirements - At least five years of experience in partner delivery, professional services operations, or vendor and subcontractor management in a software or technology company. - Experience drafting, negotiating, and managing statements of work, subcontracting agreements, and partner commercial frameworks. - Ability to establish useful KPIs and service-level measures, run governance processes, and use performance data to improve accountability. - Strong cross-functional collaboration skills, including work with legal, finance, sales, customer success, and partnerships teams. - Highly organized, detail-oriented, and comfortable coordinating multiple engagements, timelines, and stakeholders. - Able to build and refine processes in a fast-moving environment while keeping day-to-day delivery running.

Nice to have Experience with global systems integrators, staff augmentation, partner-led workshops or hackathons, workflow automation, systems integration, or low-code platforms.

Benefits and work setup The role is remote-first across Europe, with team off-sites. The source lists 30 vacation days plus local public holidays in Europe, an annual learning allowance of €1,000 or local equivalent, equity, and a monthly contribution for open-source projects. Employment benefits vary by country. English is the working language; applicants outside Germany need existing work authorization in their country.