Managed Services Networking & Security Enterprise Services Architect (Remote)

Role overview

Lead the design and day-to-day operation of managed networking and security services for enterprise clients. The work combines architecture, hands-on service delivery, operational improvement, and customer leadership, with a focus on secure, reliable environments that meet service commitments.

Responsibilities - Design and operate secure network environments, including cloud connectivity, system hardening, firewalls, intrusion prevention, and security tooling. - Build repeatable service operations through monitoring and observability, incident and change processes, automation, and operational runbooks. - Investigate security alerts and network issues, coordinate remediation, and use SIEM data to support threat detection and reporting. - Lead client service reviews, manage expectations during incidents, report to senior stakeholders, and ensure delivery aligns with contracts and SLAs. - Create diagrams and procedures, test security products, mentor technical staff, and coordinate with sales, engineering, and service teams on client onboarding and solutions.

Requirements - 10–15 years of experience in network and security managed services, including production environments supporting mission-critical workloads. - Deep knowledge of networking, TCP/IP, firewalls, IDS/IPS, authentication, and Palo Alto environments; experience with NSX and cloud security is also relevant. - Strong operational skills in monitoring, automation, incident and change management, and cost management. - Familiarity with networking and connectivity across AWS, Azure, and Google Cloud, plus security controls and frameworks such as SOC 2 and ISO 27001. - Strong customer communication, stakeholder management, leadership, and mentoring skills; able to work across multiple client environments. - Must be based in the United States; travel of up to 30% may be required.

Nice to have - Experience applying AI or machine learning to support workflows, ticket resolution, optimization, or AIOps. - A degree in computer science, engineering, information technology, or a related field; relevant security, networking, service management, or project management certifications. - Government or enterprise security experience and prior work in a managed service provider environment.

Benefits and work setup The role is remote within the United States. Benefits listed include paid time off, incentive compensation, employer-funded retirement contributions, health coverage, device reimbursement, and paid parental leave.