Staff Product Manager, Mozilla Accounts & Payments

Role overview

Lead product strategy and delivery for account access and subscription capabilities used across a multi-product software ecosystem. The work spans authentication, account recovery, cross-platform experiences, and the payment infrastructure that supports subscriptions, with a focus on making access easier and measuring user and business outcomes.

Responsibilities

- Set priorities and guide the roadmap for account and subscription platform capabilities. - Lead delivery of passwordless sign-in and improvements to authentication and account recovery across platforms. - Improve subscription services for payments, access entitlements, and usage metering in partnership with product teams. - Use customer research, product data, and experiments to find opportunities and assess results. - Work with engineering, design, data, and partner teams to maintain a focused, outcome-driven backlog. - Define success measures, monitor performance, and adjust plans based on results.

Requirements

- At least six years of product management experience spanning user-facing products and backend services for internal or external users. - Technical fluency and an understanding of software architecture. - A data-informed approach to decisions, goals, and progress tracking; experience with tools such as SQL, Looker, or spreadsheets. - Experience with identity and payment platforms. - Adaptability and sound judgment in ambiguous work with limited direction. - Strong collaboration skills and an ability to build productive working relationships.

Benefits and work setup

The role is listed as remote. Benefits include medical, dental, and vision coverage; retirement contributions with immediate vesting; paid parental leave; paid holidays and a birthday day off; wellness and professional development stipends; and a home office allowance. Some benefits vary by country.