Solutions Architect

Role overview A client-facing technical role helping enterprise brands adopt an AI-powered personalization platform for email and mobile marketing. The position blends solution design, technical onboarding, troubleshooting, and cross-team collaboration to set clients up for long-term success.

Responsibilities - Lead technical onboarding and migration of new clients onto the AI/ML platform - Scope, design, and implement custom integrations and workflows in partnership with clients and internal teams - Parse, manipulate, and format client data feeds to support near- and long-term initiatives - Identify, troubleshoot, and resolve complex integration issues and assess downstream impact - Conduct virtual and in-person training sessions and workshops for clients and internal staff - Serve as a subject matter expert and channel client feedback into product roadmap improvements

Requirements - 3+ years in technical implementation, solution architecture, or technical account management, ideally in martech - 3+ years of consulting experience influencing marketing strategy with advanced technical solutions - Hands-on experience across multiple enterprise email or mobile service providers (such as Salesforce Marketing Cloud, Braze, Adobe Campaign, Iterable, Attentive, Airship, or similar) - Proficiency in HTML, CSS, JavaScript, and data architectures; familiarity with Python, APIs, or webhooks is a plus - 2+ years working with cloud-based large data warehousing, data lakes, and ETL processes - Strong communication and ability to explain technical concepts to varied stakeholders

Nice to have - Understanding of AI/ML applications in email and digital marketing, including managing AI systems in production

Benefits and work setup - Base pay range of $81K–$106K with on-target earnings up to roughly $127K depending on role and experience - Full benefits package including medical, financial, and other coverages