Implementation Manager

Role overview Lead client implementations of personalized email and mobile marketing programs, guiding each launch from discovery through configuration and rollout. You’ll translate client goals into project plans, coordinate internal specialists, and help clients adopt the platform and reach measurable program outcomes.

Responsibilities - Manage implementation projects as the main day-to-day contact for new clients, coordinating regular calls and timelines with client and internal teams. - Understand each client’s business goals and shape use cases around their marketing program objectives. - Build trusted client relationships and explain product capabilities and recommended practices. - Deliver platform training, address questions or objections, and keep launches moving. - Partner with technical specialists on custom solutions, then configure and thoroughly quality-check campaigns before launch. - Track progress toward client goals and work with sales and architecture partners during implementation to support account retention and growth.

Requirements - At least two years of account, project, or implementation management experience. - Direct experience with enterprise email or mobile service providers and a strong understanding of marketing strategies in these channels. - Ability to prioritize competing tasks and manage time effectively. - Clear communication skills, including explaining complex topics to different audiences. - Familiarity with web technologies such as HTML, JavaScript, and APIs. - Strong troubleshooting, attention to detail, and ability to learn technical products quickly.

Benefits and work setup - Remote role for candidates based in the Western United States. - Listed base pay is $66,000–$87,000 per year, with stated on-target earnings of $80,000–$104,000; the offer may vary with relevant skills and experience and may include a bonus. - Medical, financial, and other benefits are available.