Patient Support Coordinator

Role overview Provide practical, compassionate support to patients accessing treatment, serving as an early point of contact throughout their care journey. The work is primarily by phone and combines appointment and administrative support with sensitive conversations, requiring steady judgment in a busy environment.

Responsibilities - Handle a high volume of inbound and outbound calls, approximately 450 per week. - Respond to routine, complex, and sensitive patient enquiries with clear guidance and reassurance. - Book appointments, complete documentation, and resolve queries accurately and efficiently. - Manage difficult or emotional conversations with patience and professionalism. - Coordinate with clinical and pharmacy colleagues to support timely responses and continuity of care. - Keep patient records accurate and follow data protection requirements and internal procedures.

Requirements - Experience in a high-volume telephone support, contact centre, or patient-facing service environment. - Ability to handle complex enquiries and emotionally challenging conversations. - Empathy, active listening, and strong written and spoken communication skills. - Resilience and composure when managing pressure, competing priorities, and demanding call volumes. - Confidence using multiple systems and careful attention to detail. - Ability to work independently from home while staying connected to a wider team.

Nice to have Previous healthcare experience is beneficial, though the listing emphasizes empathy, resilience, and commitment to patient support.

Benefits and work setup Fully remote within the UK, 40 hours across five days, with Saturday work included. Shifts run either 7:30 a.m.–4:30 p.m. or 9:30 a.m.–6:30 p.m. Annual leave starts at 25 days and rises with service, plus bank holidays; employer pension contributions are matched up to 5%. The role also offers development opportunities and purpose-focused patient support work.