Medical Information Specialist II - (Remote)

Role overview Provide frontline medical information and patient support by phone or other virtual channels. You’ll respond to questions from healthcare professionals, patients, caregivers, and consumers, while also supporting clinical research and education programs. The work combines clear, empathetic communication with accurate documentation and careful handling of sensitive and reportable information.

Responsibilities - Respond to requests for drug and medical device information using program guidance and approved scripts. - Identify and document adverse events, product quality complaints, special situations, and other reportable information in line with applicable requirements. - Make follow-up calls to clinical research participants, enroll people in educational seminars, and assist patients participating in support programs. - Gather participant and fulfillment details, then enter information accurately in designated databases. - Explain medical terminology in accessible language and provide respectful, professional telephone support. - Follow privacy, security, and operating procedures; help with administrative tasks and manage competing priorities as needed.

Requirements - Current South African Nursing Council registration as a professional nurse in good standing, or another relevant South African healthcare professional registration where required by the program. - Strong spoken and written English, listening skills, and the ability to communicate professionally with U.S.-based callers. - Proficiency with Microsoft Office, business applications, and contact centre systems. - Ability to maintain a secure, confidential home workspace with reliable internet and suitable continuity arrangements. - Availability for schedules aligned with U.S. operations, which may include evenings, overnight shifts, weekends, and holidays. - Ability to use computers and telephony equipment throughout the workday, and to meet the listed physical requirements, including moving items up to 25 pounds.

Nice to have - Familiarity with U.S. healthcare systems, medicines regulation, and pharmacovigilance. - Experience in medical information, pharmacovigilance, patient support programs, healthcare call centres, or pharmaceutical industry roles.

Benefits and work setup - Remote work with collaboration across international teams. The home environment must protect confidentiality and support reliable service.