Senior Site Reliability Engineer

Role overview Improve the reliability, scalability, and security of public-facing services as part of a fully remote SRE team supporting healthcare and life sciences workloads. You will establish reliability targets, build useful observability, and lead operational improvements, while working with engineers and client stakeholders. This role is remote only within Costa Rica.

Responsibilities - Define and maintain service level indicators, objectives, and error budgets to guide the balance between reliability and feature delivery. - Build observability across services with metrics, logs, traces, and alerts that help teams respond to user-impacting problems. - Lead capacity planning, load tests, and resilience testing for critical public services. - Automate manual operational work, reduce human error, and improve continuous delivery pipelines. - Configure AWS infrastructure using Kubernetes and Terraform in line with platform standards. - Join on-call rotations, troubleshoot incidents, and lead blameless reviews that drive follow-up improvements. - Mentor engineers and support knowledge sharing and sound operational practices.

Requirements - Current residence in Costa Rica; the role is fully remote within the country. - Extensive hands-on SRE experience managing production systems, including reliability objectives, error budgets, and incident response. - Practical experience managing AWS infrastructure with Kubernetes and Terraform. - Strong experience with observability platforms and designing actionable alerting. - Scripting or programming ability for automation and tooling, such as Python or Go. - Fluent English, clear communication, and confidence explaining technical approaches to colleagues and stakeholders.

Nice to have - Experience using agentic AI tools to automate engineering or operational workflows with appropriate safeguards and human oversight.