Seasonal Personalization & Order Support Representative - 2026

Role overview This is a remote seasonal customer service position running from September through December 2026, supporting customers of a design-focused marketplace for personalized stationery, art, and home goods. Representatives help shoppers and buyers before and after they place orders for customized, artisan-produced items, working inside a small team pod rather than a high-volume call center. The role emphasizes thoughtful problem-solving, warm customer engagement, and close collaboration with leadership during the busy holiday season.

Responsibilities - Respond to inbound customer inquiries across phone, chat, and email channels during pre-order shopping and post-order support stages. - Resolve nuanced questions tied to personalized, made-to-order products and their handcrafted production processes. - Navigate multiple web-based tools simultaneously while maintaining accurate order notes and customer records. - Escalate complex issues and share customer and order insights with supervisors and cross-functional partners. - Participate in regular live team huddles, one-on-one check-ins, and other collaborative sessions with leadership. - Work a set schedule that includes some evenings and weekends as part of a seven-day-a-week operation.

Requirements - Residence in one of the approved states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. - Comfort working in a fast-paced customer-facing environment with multiple browser tools open at once. - Strong written and verbal communication skills for warm, clear customer interactions. - Availability to work evenings and weekends on a fixed seasonal schedule from September through December 2026. - Ability to troubleshoot and explain details of customized or handcrafted products to customers. - Reliable home internet and a quiet workspace suitable for remote customer service work.

Nice to have - Prior experience in customer service for premium retail, marketplace, or e-commerce brands. - Familiarity with personalized products, custom printing, or made-to-order workflows. - Comfort working in a smaller team structure with direct visibility to senior leaders.