Global Support Manager

Role overview Manage relationships with an existing portfolio of publishers on a digital advertising platform. The role combines responsive support and issue resolution with performance analysis and account growth, contributing to publisher satisfaction, retention, and revenue targets.

Responsibilities - Provide timely, high-quality support to publishers. - Investigate and resolve technical or operational issues affecting their accounts. - Review account performance and recommend changes that can improve revenue. - Identify and pursue suitable opportunities to expand publishers’ use of available products. - Keep accurate records of account activity in a customer relationship management system.

Requirements - At least one year of experience in digital advertising, account management, publisher support, or a related area. - Ability to manage multiple accounts, build lasting publisher relationships, and identify growth opportunities. - Knowledge of digital advertising, website monetization, and metrics such as revenue, RPM, CPM, and margin. - Experience with CRM tools, reporting, data analysis, and account optimization. - Strong communication and problem-solving skills, with a proactive, results-focused approach. - Fluent Ukrainian and English. A degree in business, marketing, economics, or a related field is preferred.

Nice to have - Experience with publishers, website owners, or advertising networks. - Familiarity with programmatic advertising, Google Ad Manager, AdSense, or website revenue optimization. - Experience with HubSpot or Google Analytics, upselling, or additional languages.