Sr. ServiceNow Architect I (6897)

Role overview Lead the architecture and delivery of enterprise service management solutions for federal mission needs. You will turn organizational goals into secure, maintainable platform capabilities, guide implementation across teams, and improve service delivery through automation and ongoing platform optimization.

Responsibilities - Lead the design, development, integration, and deployment of enterprise platform applications. - Build integrations, service catalog capabilities, automated workflows, and AI-enabled enhancements. - Guide release planning, code reviews, testing, and deployments while supporting platform stability and compliance with federal security standards such as NIST and FISMA. - Work with stakeholders to clarify needs, run technical design discussions, and identify risks, dependencies, and gaps. - Mentor development teams and advise functional and administrative teams on sound design and development practices. - Evaluate platform performance and capabilities, recommending improvements that support modernization and long-term operations.

Requirements - Active Secret security clearance. - At least six years designing, implementing, and optimizing enterprise platform solutions across multiple modules. - At least six years translating business goals into secure, scalable solutions that improve workflows, productivity, or service delivery. - At least three years of service portal development experience. - Experience supporting multiple platform instances and domains for internal and external customers. - Familiarity with Agile or Scrum delivery and the ability to advise teams on platform best practices.

Benefits and work setup - Reported salary range: $150,000–$180,000, with possible performance bonuses and other incentives. - Full-time benefits include health, dental, and vision coverage; a retirement plan with employer match; paid time off and holidays; parental leave and dependent care support; flexible work arrangements; and wellness and professional development programs.