Head of Design

Role overview Lead product design across a consumer payments experience and the merchant-facing surfaces that support it. The role combines substantial hands-on design work with team leadership, setting the product’s interaction models for complex payment journeys and helping shape product direction with senior partners.

Responsibilities - Own the experience across the consumer app and merchant touchpoints, including onboarding, error handling, recovery, and support transitions. - Set experience principles for different merchant needs and decide where journeys should be consistent or tailored. - Design and refine complex flows such as deposits, asset swaps, bridging, fiat funding, and failure recovery. - Manage, coach, and hire designers while setting expectations for design quality. - Establish how the design team uses AI tools and adapts its workflows and deliverables. - Bring evidence-based design recommendations to roadmap and customer discussions with executive and product leaders.

Requirements - At least 8 years in product design, including 3 or more years leading designers while remaining hands-on. - A portfolio showing consumer products shipped at scale and thoughtful handling of failure scenarios in complex systems. - Ability to define a product’s core conceptual model and explain the reasoning behind design choices. - Experience influencing roadmap decisions through design arguments with executive and engineering stakeholders. - Active use of AI in design practice and interest in rethinking which tasks should be done manually.

Nice to have - Payments or fintech experience.

Benefits and work setup - Hybrid work, with employees near designated hubs generally expected onsite about two days per week; expectations may vary by role and team. - Salary range listed as $229,000–$300,000, subject to experience, qualifications, and location. - Equity, health coverage, flexible paid time off, and a budget for professional development are described.