Remote job
System Administration Consultant
Job details
About this role
Role overview This position delivers implementation and ongoing managed services for customers of a loan and account origination platform, providing configuration support, best-practice education, and consultative guidance. It operates within a defined Admin Pro services scope, partnering with clients on system configuration, workflow design, and process improvement.
Responsibilities
- Configure and administer licensed origination software for new and existing customers, including ongoing managed services for Admin Pro clients.
- Conduct system reviews to identify optimization opportunities and recommend solutions aligned with best practices and the defined service scope.
- Lead advisory sessions and customer interviews to assess workflows, document pain points, and offer consultative recommendations.
- Elicit, document, and validate business, core mapping, third-party integration, and API requirements to support customer configurations.
- Manage ongoing relationships with Admin Pro customers, including dashboard oversight, proactive communication, and regular meetings.
- Organize and prioritize work across multiple concurrent initiatives to maximize productivity and on-time delivery.
- Translate customer requirements into system updates while adhering to SLA standards, delivery standards, and established methodologies.
- Identify risks and issues early, support timely resolution, and contribute to internal knowledge sharing and process improvement.
Requirements
- Bachelor's degree or equivalent relevant work experience.
- 2-4 years of experience with loan origination or account origination systems.
- Proficiency with Microsoft applications and tools.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Effective presentation skills, including comfort presenting to remote audiences, plus strong written and verbal communication.
- Collaborative, adaptable, service-oriented approach and sound judgment within established procedures.
Nice to have
- Knowledge of customer service principles and best practices.
- Ability to determine appropriate courses of action within defined guidelines and adapt processes as needed.