Risk UX Specialist

Role overview

Review financial activity and respond to users seeking transaction limit changes or help with payment and check deposit decisions. The role balances timely, well-documented risk assessments with clear and considerate service, while helping reduce potential fraud losses and improve review processes.

Responsibilities - Assess limit increase requests by reviewing account and transaction activity against expected usage. - Review transactions that exceed limits, weigh account history and risk signals, request supporting information when needed, and make decisions within required timeframes. - Evaluate remote check deposits using internal and third-party systems. - Manage a high-volume queue while meeting service targets and maintaining careful attention to detail. - Respond to risk-related inquiries from users, financial partners, and internal teams, and provide guidance on escalated cases. - Record decision rationale and supporting evidence, document procedures, and help train future teammates. - Identify ways to make risk operations more efficient and observable through process or tooling improvements.

Requirements - 2–3 years of experience in risk, with experience in banking, financial services, or fintech. - Familiarity with financial products such as ACH, international wires, SWIFT, checks, or debit cards. - Ability to assess different kinds of risk, prioritize follow-ups, and work efficiently in a busy environment. - Clear, purposeful writing and sound problem-solving skills. - Empathy when communicating with users and confidence in managing external relationships.

Benefits and work setup - Full-time fixed Sunday–Thursday schedule, 8 a.m.–5 p.m. local time; weekend availability is required. - Published base salary ranges: $75,900–$85,400 for employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area; $68,300–$76,900 elsewhere in the United States. - Total rewards include salary, equity, and benefits.