Implementation Manager

Role overview

Own client software implementations from kickoff through production launch, combining project management, solution design, and hands-on configuration. You will coordinate client and internal teams, help translate business needs into supported workflows, and establish a sound foundation for ongoing client relationships.

Responsibilities

- Build and maintain project plans, milestones, deliverables, risks, and dependencies with client and internal stakeholders. - Facilitate discovery and solution-design sessions, document decisions, and translate business requirements into supported configurations and workflows. - Configure solutions directly and coordinate technical work with development teams to keep milestones on track. - Manage scope changes, surface delivery risks, develop contingency plans, and communicate progress and expectations clearly. - Coordinate quality assurance and client acceptance testing, track feedback, and work with the appropriate teams to resolve issues. - Prepare workflow documentation and training materials, lead train-the-trainer sessions, and support customer success or service teams as needed.

Requirements

- At least five years in a SaaS or other high-tech environment and five years managing projects and software implementations. - Familiarity with transparency and compliance requirements in the life sciences industry, in the US and internationally. - Strong project planning and risk management skills, with a record of managing client expectations and building working relationships. - Clear communication and facilitation skills, attention to detail, and the ability to manage several projects and changing priorities. - Comfort contributing both independently and across teams in a fast-paced environment. - Proficiency with Microsoft Office on Mac and Windows; experience with project and service tools such as Jira, Confluence, Zendesk, or Smartsheet is helpful. A relevant bachelor’s degree is preferred, and PMP certification is a plus.

Benefits and work setup

- Fully remote for candidates located in the United States, with limited travel for occasional meetings, training, or business events. - Base salary plus bonus eligibility; the stated range for applicants in certain states is $80,000–$110,000 annually. - Paid time off, holidays and sick leave, retirement plan matching, health, dental and vision coverage, and paid parental leave. - Additional wellness and development support, including insurance, spending accounts, an employee assistance program, and learning resources.