D365 CE Senior Functional Consultant (Managed Services)

Role overview Help clients get lasting value from their Dynamics 365 Customer Engagement and Power Platform environments after launch. This senior functional consulting role combines multi-client application support, solution design, configuration, testing, and continuous improvement, with ownership of workstreams and smaller enhancement projects.

Responsibilities - Manage support and enhancement work across multiple client environments, balancing urgency, service expectations, scope, budget, and quality. - Triage functional support cases, investigate issues, document findings, coordinate with clients and internal specialists, and drive resolution. - Lead requirements and design sessions for enhancements, translating business needs into process designs, user stories, acceptance criteria, configuration choices, and release plans. - Configure and support model-driven apps, Dataverse, forms, views, dashboards, business rules, process flows, routing, security roles, and Power Automate. - Prepare and maintain functional designs, process maps, test scripts, training materials, release notes, and knowledge-transfer documents. - Coordinate functional and regression testing, user acceptance testing, defect triage, deployment checks, and post-release support. - Advise clients on release waves and upgrades; partner with technical teams on integrations, migration, reporting, security, and application lifecycle management. - Lead small enhancement initiatives using Agile practices and maintain traceability from request through design, testing, approval, and closure.

Requirements - Strong functional experience with Dynamics 365 Customer Engagement and Power Platform, including configuration using Dataverse. - Ability to lead client discussions, assess business processes, and turn requirements into clear designs and acceptance criteria. - Experience managing support cases and enhancement delivery across competing priorities. - Skill in functional testing, UAT, defect management, release readiness, and clear project documentation. - Strong communication and collaboration skills for working with client stakeholders and technical delivery teams. - Relevant experience in consulting or managed services supporting multiple client organizations.

Nice to have - Experience with Canvas Apps and Power Pages using Dataverse as a primary data source. - Azure DevOps or similar tools for backlog, testing, defect, and release management. - Dynamics 365 CE integrations with Finance & Operations, including Dual-write. - Familiarity with Power BI, Copilot, embedded intelligence, and productivity automation. - Role-aligned Microsoft certifications such as PL-200, MB-280, MB-230, MB-240, or PL-600.

Benefits and work setup The role is remote with travel of up to 30%. Benefits include unlimited paid time off, a 401(k) match, home-office stipend, health coverage, life and disability insurance, and support for training and certifications.