D365 CE Functional Consultant

Role overview Help clients translate business needs into configured Dynamics 365 Customer Engagement and Power Platform solutions. The work spans discovery, process analysis, configuration, testing, training, and go-live support; consultants may own defined workstreams and guide junior colleagues depending on experience.

Responsibilities - Lead or contribute to discovery and design sessions, capturing business needs, current and future processes, user stories, acceptance criteria, and configuration choices. - Configure model-driven apps, tables, forms, views, dashboards, business rules, process flows, queues, routing, security roles, and basic automation. - Support relevant customer experience capabilities, which may include Sales, Customer Service, Field Service, and Customer Insights. - Prepare functional designs, process maps, configuration workbooks, test scripts, training materials, and adoption guidance. - Maintain traceability from requirements through configuration, testing, user acceptance, and training. - Support backlog refinement, sprint demonstrations, testing, defect resolution, release readiness, go-live, and post-launch support.

Requirements - Experience gathering and documenting business requirements and translating them into functional designs or system configuration. - Practical knowledge of Dynamics 365 Customer Engagement and Power Platform capabilities. - Ability to produce clear functional documentation and support testing, user training, and adoption. - Strong organization and communication skills for coordinating with client stakeholders and technical delivery teams.

Benefits and work setup - Remote role. - Listed support includes paid time off, retirement matching, a home-office stipend, health coverage, insurance, and funding for training and certifications.