Principal Technical Product Manager

Role overview Own the product direction for automating pharmacy payment integrity workflows with AI, conversational systems, and connected data services. The work spans operational tools and customer-facing reporting, with a focus on turning manual investigations and recovery processes into reliable automation that can demonstrate value to health plan customers.

Responsibilities - Set the roadmap for AI-driven workflows covering coordination-of-benefits investigations, coverage primacy decisions, validation, claims tagging, and recovery handoffs. - Design conversational voice workflows to replace phone and IVR verification, integrating insurance discovery services and pharmacy benefit manager portals. - Develop automation for billing, invoicing, denial follow-up, and payment recovery submissions. - Improve customer analytics and portal experiences with timely dashboards, service-level visibility, recovery tracking, and self-service reports. - Define agent decision logic, human review handoffs, quality safeguards, and plans for moving pilots into broader deployment. - Work with operations specialists to identify automatable processes and translate their expertise into product rules and measurable outcomes.

Requirements - Bachelor’s or master’s degree in computer science. - At least five years of combined experience working as both a product manager and a software engineer, including hands-on coding. - Technical understanding of agent-based AI, voice interfaces, APIs, data pipelines, and business intelligence platforms. - Demonstrated success converting manual processes into automation-focused products with measurable return on investment. - Experience building analytics products for external customers. - Strong ability to collaborate with operations teams and domain specialists.

Nice to have - Healthcare industry experience or a background in management consulting.

Benefits and work setup - Remote work from anywhere in the United States in a digital-first environment. - Medical, dental, and vision coverage; flexible spending and health savings accounts; tuition reimbursement; and a retirement plan with employer matching. - The source also lists flexible paid time off, equity, and additional health and wellness offerings. Compensation depends on candidate experience, skills, and other factors.