Director, Product Operations

Role overview Build and run the operating system for a multi-product software organization, helping product leaders focus on customer outcomes through clear processes, useful data, and reliable communication. This is a hands-on leadership position that will establish the product operations function while improving how the team plans, delivers, learns, and uses AI in its daily work.

Responsibilities - Define and improve product’s part of the software development lifecycle, from discovery and requirements through prioritization, acceptance, and launch readiness. - Coordinate with Engineering on handoffs, shared definitions, capacity, and delivery visibility. - Lead planning cycles and prepare the data and materials for recurring product line reviews. - Introduce AI-supported workflows for research, requirements, analysis, and reporting, and measure their productivity impact. - Partner with Product Marketing, Operations, Sales, and Customer Success on launches, release information, enablement, and customer feedback loops. - Own product metrics, dashboards, analytics tools, data quality, and playbooks; automate manual reporting and provide insights across the business.

Requirements - At least 8 years in product operations, product management, technical program management, or product-focused consulting in B2B SaaS, including 3 or more years in a senior or director-level role. - Experience building or rebuilding product operations in a growing software business, with examples of the work delivered. - Fluency with AI tools and ability to design, measure, and improve AI-enabled workflows. - Strong data skills, including defining SaaS product metrics, building dashboards, and turning analysis into recommendations. - Experience with product and business tools such as Jira, customer success platforms, CRM systems, or conversation intelligence software.

Nice to have Experience in vertical SaaS, a private-equity-backed company, or a multi-product portfolio.