Professional Services Engineer

Role overview Support customers as they implement and integrate media asset management solutions in their own environments. This client-facing position combines technical configuration and troubleshooting with requirements gathering, testing, go-live support, and knowledge transfer, while coordinating closely with product, engineering, and quality teams.

Responsibilities - Help assess customer needs and contribute to solution design and implementation planning. - Configure and support media workflows for ingest, processing, metadata, and distribution. - Assist with integrations involving external media and broadcast systems, including REST API connections. - Take part in system configuration, testing, and launch activities. - Support customer workshops, implementation documentation, and transfer of knowledge. - Work with internal delivery and product teams to resolve issues and improve implementation practices.

Requirements - Experience in professional services, solutions engineering, systems integration, or a similar customer-facing technical role. - Experience contributing to delivery projects in IT, software, or media environments. - Familiarity with media or broadcast workflows and BPMN workflow design or configuration. - Understanding of APIs, integrations, or web services, plus working knowledge of SQL or data-driven systems. - Experience with at least one programming or scripting language, such as JavaScript, Python, Java, or C#. - Clear communication, collaborative problem-solving, attention to detail, and the ability to manage shifting priorities. - Fluency in written and spoken English. - Degree in engineering, computer science, or a related field, or equivalent experience.

Nice to have - Exposure to Linux, Docker, or cloud platforms such as AWS. - Familiarity with search or observability platforms, version control and CI/CD, or configuration automation tools.