Remote job
Microsoft Dynamics 365 CE Field Service Sr. Consultant
Job details
About this role
Role overview
Translate customer business needs into working solutions built around Dynamics 365 Field Service, CE, and Sales. This senior consulting role combines process analysis and technical delivery with ongoing customer collaboration, from defining workflows and reviewing designs to supporting implementation and optimization.
Responsibilities
- Assess business processes and identify opportunities to improve operations across sales, marketing, customer service, and field service. - Deliver end-to-end Dynamics 365 CE, Sales, and Field Service implementations, applying development best practices. - Work with delivery teams on data migration and translation, integrations, training, custom development, and reporting. - Lead design reviews with customers, demonstrate completed work, and incorporate feedback and changes. - Create business process design documents and workflows, and collaborate with internal teams on solution delivery. - Share subject matter knowledge through community contributions such as online blog posts.
Requirements
- At least five years delivering Dynamics 365 solutions in CE, Sales, or Field Service. - Experience implementing end-to-end Dynamics 365 CE, Sales, or Field Service projects. - At least two years delivering Power Platform solutions, including model-driven or canvas apps. - Working understanding of Power BI data modeling, report and KPI creation, and deployment. - Knowledge of business processes and technology used in sales, marketing, customer service, and field service operations. - Relevant undergraduate degree or equivalent experience; able to travel to U.S. client sites up to 50% of the time.
Nice to have
- Experience with Power Automate, customer connectors, and process automation. - Familiarity with process mapping and data modeling for Dual-Write scenarios. - Experience with Office 365 tools such as SharePoint and Teams. - Strong problem-solving, adaptability, written and verbal communication, and client relationship skills.
Benefits and work setup
The role is remote when not traveling to client sites. Listed benefits include flexible unlimited paid time off, health, vision, and dental coverage, and a 401(k) plan.