Salesforce Business Analyst

Role overview

Translate business needs into clear requirements for Salesforce enhancements across sales, service, and configure-price-quote workflows. Working with a product owner, administrators, engineers, and stakeholders in sales, customer service, and finance, you will guide work from discovery through user acceptance testing in a multi-cloud environment.

Responsibilities - Gather and document requirements for Salesforce changes, fixes, and new features across business teams. - Facilitate stakeholder workshops to clarify priorities, scope, and edge cases. - Write Jira user stories, acceptance criteria, and process documentation that developers can act on. - Plan user acceptance testing, design test cases, and support testing through sign-off. - Maintain traceability from business needs to delivered functionality and flag process, data access, or governance gaps early. - Support backlog refinement and delivery sequencing; use AI tools to speed up analysis and documentation.

Requirements - Experience delivering business analysis for Salesforce implementations from initial workshops through UAT sign-off, with limited day-to-day guidance. - Ability to facilitate workshops and reconcile competing stakeholder input into agreed scope. - Confidence writing structured user stories and acceptance criteria in Jira. - Working knowledge of the Salesforce data model and processes such as lead-to-cash and case management. - Strong written English and experience collaborating with distributed, cross-functional teams.

Nice to have

Experience across Sales Cloud, Service Cloud, CPQ, or Experience Cloud; gathering integration requirements involving native connectors, Workato, or other middleware; or working in SaaS or enterprise software.

Benefits and work setup

This is a one-year, limited-term contract that is fully remote from Germany.