Junior IT Operations Specialist (1-Year Fixed-Term Contract)

Role overview Provide day-to-day IT operations support for a fully remote, internationally distributed team during a twelve-month fixed-term period. The role is entry-level but hands-on, covering user provisioning, access management, first-line technical support, and documentation across collaboration and identity platforms. Candidates must reside in Latvia and have the legal right to work there, with occasional visits to the Riga office for equipment or on-site support.

Responsibilities - Manage user lifecycle and provisioning across platforms such as Google Workspace, Okta, Atlassian, and Slack in line with role-based access control. - Support onboarding and offboarding end to end, including accounts, equipment, and access revocation. - Act as first point of contact for colleague requests through the IT service desk and Slack. - Troubleshoot basic hardware, software, and connectivity issues on macOS and Windows devices in a remote setup. - Diagnose and resolve account access, password reset, and SSO problems, escalating complex issues with clear documentation. - Create and maintain how-to guides, FAQs, knowledge base articles, and internal wiki pages. - Help maintain and improve internal IT operations AI agents and flag recurring issues or inefficiencies. - Support periodic access reviews, audits, and security baseline checks for new equipment and accounts.

Requirements - A genuine interest in technology with a curious, troubleshooting mindset. - Strong analytical thinking, attention to detail, and the discipline to follow documented processes. - Friendly, service-oriented attitude with clear written communication for helping colleagues over Slack and tickets. - Comfort working independently in a remote-first, English-speaking international team. - Around one year of relevant hands-on experience from work, internships, personal projects, or self-study.

Nice to have Exposure to identity or collaboration tools such as Google Workspace, Okta, Atlassian, or Slack admin; basic scripting literacy, including reading or making small edits to existing scripts.

Benefits and work setup Fully remote with flexible working hours, co-working budget, flexible vacation policy, home office setup budget, learning and development budget, health insurance, wellness allowance, and a remote but close-knit culture with regular retreats and social events.