Observability Architect

Role overview Own the architecture and effectiveness of observability across managed services, ensuring telemetry supports reliable operations and useful service insight. The role combines platform strategy, operational escalation support, and cross-team governance, with success measured by clearer alerts, faster incident resolution, and more efficient monitoring.

Responsibilities - Set and maintain observability architecture and platform standards across multi-service environments, evaluating capabilities against operational and customer needs. - Improve alert quality by ensuring events are prioritized, correlated, actionable, and aligned with service and configuration data. - Support operations and monitoring teams with complex telemetry issues, incident escalation, root cause analysis, and lasting monitoring improvements. - Lead observability governance and adoption, aligning roadmaps and coordinating service, architecture, operations, ITSM, automation, and AIOps teams. - Define observability needs in service design and readiness, and turn monitoring data into service reporting and customer-facing insight. - Track performance measures such as alert actionability, noise, mean time to resolution, rework, and monitoring efficiency; assess capabilities including application monitoring, synthetic checks, and network flow data.

Requirements - Strong experience with observability architecture, alerting strategy, signal quality, and operational workflows. - Experience supporting large, multi-tenant managed service environments and resolving complex monitoring escalations. - Ability to translate telemetry into business and service insights and improve efficiency through monitoring strategy. - Familiarity with security, compliance, and regulatory needs; relevant examples in the source include NIST, PCI, HIPAA/HITECH, and SOX. - Strong analytical, organizational, communication, and stakeholder coordination skills, with the ability to balance operational needs and long-term architecture.

Nice to have - Observability or platform credentials, IT service management knowledge, or experience in NOC, SOC, or managed service environments. - Familiarity with common managed service tools and reporting software such as Excel or Power BI.