Observability Architect

Role overview Own the architecture and effectiveness of observability across managed services, ensuring telemetry leads to useful operational action and service insight. This role combines platform strategy, technical escalation support, governance, and adoption, with success measured through better alert quality, faster incident resolution, and more efficient service delivery.

Responsibilities - Maintain the observability reference architecture and assess platform capabilities, limitations, and roadmaps against service needs. - Improve signal quality by ensuring alerts are prioritized, correlated, aligned with meaningful actions, and consistent with service commitments and configuration data. - Serve as an escalation point for complex alert, incident, and telemetry issues; drive root-cause analysis and lasting monitoring improvements. - Lead governance and a community of practice, aligning tool direction and establishing KPI-based reviews of monitoring outcomes. - Work with service owners, architects, operations, IT service management, automation, and AIOps teams to define observability requirements and support event correlation and remediation. - Turn telemetry into trusted service reporting and customer-facing insights; evaluate capabilities such as application monitoring, synthetics, and network flow monitoring.

Requirements - Deep understanding of observability, alerting strategy, signal quality, and operational workflows. - Experience with telemetry architecture and large, multi-tenant service environments. - Ability to translate monitoring data into business and service insights and improve operational efficiency. - Experience supporting operations or monitoring teams with escalations, alert tuning, telemetry troubleshooting, and complex issue resolution. - Strong organizational, analytical, communication, and stakeholder-management skills; able to balance immediate operational needs with long-term architecture. - Familiarity with relevant compliance requirements and frameworks is expected in regulated environments.

Nice to have Observability Foundation or platform-specific certification; ITIL knowledge or certification; exposure to NOC, SOC, or managed-service operations; familiarity with common service-provider tools and reporting software such as Excel or Power BI.

Benefits and work setup The listed salary range is $110,000–$145,000. The source describes a role supporting managed services and multi-service environments.