Customer Support Specialist

Role overview Help users of digital wellbeing services resolve questions and problems through written support tickets and phone calls. You’ll work with English-speaking users internationally and pass recurring or product-related issues to the appropriate teams so they can be addressed.

Responsibilities - Respond to user inquiries and work through support issues to resolution. - Communicate clearly by ticket and phone, including when users raise objections or concerns. - Escalate product issues and useful user feedback to relevant teams. - Learn and follow changing support processes as they are introduced.

Requirements - Upper-intermediate or advanced English (B2 or higher), spoken and written. - Strong communication skills, empathy, and a customer-focused approach. - Ability to adapt quickly, stay composed under pressure, and handle objections constructively. - Interest in emotional and behavioral wellbeing. - Willingness to work about six overnight shifts per month, from 11 p.m. to 8 a.m., and to pursue a long-term working relationship.

Benefits and work setup - Fully remote, with work possible from Ukraine or elsewhere worldwide. - Flexible, shift-based scheduling and a guaranteed one-hour break per shift. - 18 days of paid annual leave, medical insurance, and unlimited sick leave with a doctor’s certificate. - Bonuses tied to goals and key performance indicators.