Solution Engineer (Billing Specialist)

Role overview Help prospective and existing customers understand how a time, billing, and accounting solution can support the financial operations of a law firm. In this customer-facing presales role, you will draw on practical billing expertise to discover requirements, configure tailored demonstrations, and explain the value of the solution to legal teams and sales colleagues.

Responsibilities - Support sales conversations by presenting the time, billing, and accounting offering in terms of customer needs and business value. - Lead discovery sessions about billing workflows, fee arrangements, and firm financial operations. - Configure and deliver tailored demonstrations, and maintain the standard demonstration as the product evolves. - Walk customers through the bill cycle, including time entry, pre-bill review, invoicing, payments, collections, and trust accounting. - Advise fellow solution engineers on law firm billing and respond to billing and accounting sections of RFPs. - Share customer and market feedback with Product, contribute to new billing capabilities, and inform roadmap discussions.

Requirements - Three to five years of experience in a law firm billing department, finance team, or firm operations role at a time-billing firm, or experience as a sales or solution engineer for a law firm billing product. - Hands-on familiarity with billing from time entry and pre-bill review through invoicing, payment, and collections. - Working knowledge of hourly, flat-fee, contingency, and retainer arrangements, plus trust or IOLTA accounting. - Familiarity with legal billing concepts such as rates, write-downs, realization, LEDES or electronic billing, and client billing guidelines. - Strong written, verbal, presentation, and interpersonal communication skills, with the ability to collaborate on business and technical problems.

Nice to have Experience with legal billing or practice management platforms, presales or implementation consulting, legal or financial software, Salesforce, or Salesforce-native accounting tools.

Benefits and work setup The listing gives an estimated base salary range of $105,000–$130,000, plus a bonus and benefits. Domestic travel is expected approximately once a month, including for industry events.