Product Solutions Specialist - Europe, 100% remote

Role overview

Guide customer implementations and product customization projects from discovery through rollout and adoption. Acting as the product partner during delivery, you will help customers use established workflows, clarify requirements, and translate business needs into scalable solutions alongside engineering and product colleagues. The role is fully remote in Europe, with planned travel for team gatherings and some customer work.

Responsibilities

- Lead customer onboarding and implementation as the primary product contact, helping users adopt recommended workflows and get value from the product. - Run discovery workshops to understand operational processes, goals, constraints, and technical environments. - Gather, test, and refine requirements; look for ways to meet needs with existing capabilities before proposing custom work. - Turn agreed needs into solution approaches, user stories, functional specifications, and acceptance criteria. - Coordinate customization delivery with engineering, clarify solution approaches, and support validation, user acceptance testing, customer sign-off, and rollout. - Manage scope and expectations while supporting training, change management, and successful adoption.

Requirements

- At least five years in product specialist or business analysis roles in a B2B SaaS environment. - Strong understanding of SaaS products and software implementation processes, including APIs, integrations, and data models. - Experience gathering, documenting, and translating customer requirements into structured specifications. - Confident customer-facing communication, presentation, and stakeholder management skills. - Highly organized, detail-oriented, and comfortable discussing technical trade-offs with engineers and business stakeholders. - English proficiency at C1 level or higher.

Nice to have

- Background in aviation, airline operations, catering, supply chain, or logistics. - Experience with enterprise software implementations or Agile product development. - Familiarity with creating product documentation, training materials, or user guides. - Experience conducting market or competitor research.

Benefits and work setup

The role is fully remote across Europe. Travel includes two annual one-week team events and an estimated 10–15% for customer workshops, requirements work, and training.