ServiceNow Architect

Role overview Design and guide ServiceNow solutions for IT modernization, from architecture and implementation through integration, optimization, and ongoing improvement. The position combines hands-on platform development with technical leadership, stakeholder collaboration, and responsibility for security, reliability, and maintainability.

Responsibilities - Shape scalable ServiceNow architectures and lead technical planning and phased implementations. - Translate business and IT needs into technical specifications, platform configurations, and custom applications. - Extend platform capabilities using App Engine, Flow Designer, scripting, and integrations with external systems. - Improve workflows, manage data migrations, troubleshoot issues, and tune performance and upgrades. - Guide development quality through reviews, testing, deployment planning, documentation, and mentoring. - Apply security, data governance, and relevant compliance requirements, while identifying further platform improvements.

Requirements - Active Secret or higher security clearance; U.S. citizenship is required by the listing. - ServiceNow Certified System Administrator credential and at least five years of architecture or similar experience. - Deep experience with ServiceNow integrations, custom development, and troubleshooting. - Expertise in modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting. - Knowledge of ServiceNow data models and workflows, JavaScript, REST APIs, HTML/CSS, security practices, and scalable platform design. - Experience with Agile and DevOps methods, plus the communication skills to work with technical and non-technical stakeholders independently in a remote setting.

Nice to have ServiceNow Certified Application Developer or equivalent credentials; experience with AWS or Azure, and tools such as Jira, Jenkins, or GitHub.

Benefits and work setup The role is full-time and fully remote. The listing gives an annual salary range of $150,000–$170,000.