Senior ServiceNow CMDB Engineer

Role overview Design and improve ServiceNow solutions for a federal program, with a focus on building and maintaining a reliable Configuration Management Database (CMDB). The work spans platform development, IT service management, service catalog experiences, integrations, and collaboration with stakeholders to turn operational needs into technical designs.

Responsibilities - Configure, develop, test, and deploy platform features, custom applications, and automated workflows. - Design CMDB classes and data models aligned with CSDM; configure Discovery and identification and reconciliation rules. - Improve CMDB data quality, health, and governance, and optimize Incident, Problem, Change, Request, and Knowledge Management processes. - Build service catalog items and automations, and integrate external systems through REST or SOAP services and IntegrationHub. - Discuss requirements and designs with stakeholders, identify risks early, and maintain technical records and release documentation. - Run unit, integration, and regression tests to support dependable deployments.

Requirements - Active Secret clearance or higher; U.S. citizenship is required for the federal contract. - At least five years of hands-on ServiceNow development and configuration experience. - Experience implementing or improving a CMDB, including Discovery and data reconciliation. - Strong server-side and client-side JavaScript skills, including Glide APIs, Business Rules, and Script Includes. - Experience with service catalog development, workflows, integrations, and Agile/Scrum delivery. - ServiceNow Certified Application Developer credential, plus clear communication with technical and business stakeholders.

Nice to have - ServiceNow CIS certification, especially in Discovery, ITSM, or Service Mapping. - Federal or defense project experience, including work in classified or isolated environments, and knowledge of NIST, FISMA, or STIG requirements. - Experience coordinating releases, using version control, and creating automated tests with the ServiceNow ATF.

Benefits and work setup Full-time, hybrid work in Washington, D.C. The listed annual salary range is $180,000–$200,000, depending on experience. Candidates with an active Secret clearance may be considered for employer-sponsored clearance upgrade to Top Secret.