Platform Engineer (ServiceNow)

Role overview

Own the administration and development of business systems, with ServiceNow as the main platform and NetSuite and Arena PLM as supporting systems. Work with teams across service, operations, engineering, supply chain, finance, and data analytics to turn business needs into dependable applications, workflows, integrations, and improvements.

Responsibilities

- Administer ServiceNow users, roles, access controls, forms, workflows, notifications, service catalog, and configuration data. - Build and extend applications and automations using Flow Designer, business rules, scripts, and related platform tools. - Plan platform upgrades and releases, including regression testing, and manage controlled changes from test environments into production. - Design and maintain integrations between ServiceNow, ERP, and product lifecycle systems using APIs and integration tooling. - Provide supporting administration and light customization for NetSuite and Arena PLM, and help maintain master data quality. - Gather requirements, resolve complex system issues, and maintain architecture notes, runbooks, and training materials.

Requirements

- A relevant technical degree or equivalent professional experience. - Three to five or more years of hands-on ServiceNow administration and development experience. - Strong JavaScript or GlideScript skills, including scoped applications and Flow Designer. - Experience delivering integrations and applications from requirements through production support. - Knowledge of REST or SOAP APIs, JSON, IntegrationHub, and ServiceNow release, testing, and governance practices. - Clear communication skills and ability to work with technical and nontechnical partners.

Nice to have

- Experience with NetSuite and Arena PLM, or comparable ERP and PLM platforms; SuiteScript familiarity is useful. - ServiceNow CSA certification; CAD certification is an advantage. - SQL, reporting, Performance Analytics, middleware, or manufacturing and hardware product experience.

Benefits and work setup

- Full-time, remote role in the United States. - Flexible autonomy, opportunities to learn from experienced colleagues, and a continuous-learning environment.