Sr HVAC Field Technical Specialist

Role overview

Provide regional technical leadership for residential and commercial HVAC systems, helping contractors and channel partners resolve complex field issues and support installations. The role combines remote troubleshooting, on-site service, partner training, and coordination of regional service support.

Responsibilities - Guide contractors, distributors, representatives, and building stakeholders through technical questions by phone, email, and case support. - Diagnose escalated HVAC and variable refrigerant flow (VRF) issues using wiring schematics, refrigerant diagrams, and system information. - Coordinate jobsite visits and work with technical support, engineering, and controls teams to resolve difficult cases. - Deliver equipment installation and service training, and help develop and distribute technical materials. - Review system applications and load requirements, and perform necessary software or hardware updates. - Build regional service strategies and support assigned service partners.

Requirements - 15–20 years of HVAC field or technical support experience, including 3–5 years supporting VRF and residential/light-commercial systems. - Strong technical knowledge of HVAC products and the ability to troubleshoot complex issues remotely and on site. - Experience managing regional service partners and setting and carrying out support strategies. - Clear communication, documentation, report-writing, planning, and decision-making skills. - Ability to use Microsoft Office tools and interpret technical procedures and diagrams. - Ability to travel up to 75%; an HVAC vocational diploma or associate or bachelor’s degree is preferred.

Benefits and work setup

The listed recruiting range is $100,000–$125,000 USD. Full-time benefits include medical, dental, vision, and prescription coverage; a company-matched retirement plan; paid time off; performance incentives; mental health and fitness resources; parental and family support; and life and disability insurance.