Technical Product Delivery Manager

Role overview Lead customer product delivery from the first pilot through ongoing adoption, connecting enterprise needs with the capabilities of an IoT and AI-enabled software platform. This hands-on role combines customer partnership, technical configuration, delivery planning, and internal product feedback to help pilots succeed and solutions scale.

Responsibilities - Learn each customer’s goals and shape a pilot that can demonstrate meaningful value. - Run regular pilot check-ins, share progress and next steps, and provide practical product and technical guidance. - Partner with account management to build customer relationships and support conversion from pilot to paid use. - Stay engaged after pilots, gather feedback, discuss longer-term goals, and explain relevant product capabilities and roadmap status. - Share customer needs and friction points with internal teams to inform product priorities and process improvements. - Scope and deliver customer-specific integrations and customizations with engineering, product, design, and technical leads; set clear expectations with customers and colleagues. - Configure products and build automation that supports repeatable delivery and growth.

Requirements - Ability to combine customer relationship management with technical product understanding and delivery ownership. - Strong communication skills for leading customer conversations and aligning cross-functional teams. - A practical, hands-on approach to configuring software, scoping integrations, and coordinating custom work. - Sound judgment in balancing customer requests, delivery commitments, product capabilities, and roadmap priorities. - Interest in solving operational problems with IoT and AI/ML-enabled products across areas such as retail, manufacturing, and automotive.