ServiceNow Platform Architect

Role overview Set the architecture and technical direction for an enterprise ServiceNow platform as it expands into employee services, HR workflows, AI-enabled capabilities, and support automation. The architect establishes standards and governance, guides complex implementations, and helps technical teams deliver a coherent platform. Full-time telework is available from any U.S. location.

Responsibilities - Define and maintain platform architecture, technical standards, integration approaches, and data models. - Review complex implementations and integrations, providing design guidance and resolving architectural issues. - Establish governance and guardrails for the citizen developer program. - Lead solutions to difficult technical problems that require original approaches. - Mentor developers and provide technical direction to other staff. - Represent the platform in architecture and governance reviews, and explain strategy and risks to technical and executive leaders.

Requirements - Bachelor’s degree and at least 12 years of relevant experience; additional experience may substitute for a degree. - Extensive hands-on ServiceNow development and architecture experience. - Demonstrated ability to set technical standards and lead or guide technical staff. - Strong communication skills, including presenting to senior or executive leadership. - U.S. citizenship.

Nice to have - ServiceNow Certified Technical Architect or Certified Master Architect credential. - ServiceNow Certified Application Developer credential. - One or more ServiceNow CIS certifications, such as ITSM or IRM.