Senior Salesforce Health Cloud System Administrator

Role overview Administer and improve a Salesforce Health Cloud environment supporting healthcare programs. As a senior technical contributor, you’ll own complex configuration and operational support, help maintain security and platform reliability, and partner with developers, architects, cybersecurity teams, and program stakeholders. You’ll also set sound administrative practices and guide junior administrators.

Responsibilities - Manage users, roles, permission sets, sharing rules, and other access structures; ensure changes follow configuration controls. - Configure platform objects, fields, record types, page layouts, Lightning pages, queues, assignment rules, and application settings. - Support healthcare workflows such as patient engagement, care coordination, case management, referrals, and contact center operations. - Monitor system health, performance, scheduled jobs, storage, platform limits, and integrations; identify risks and improvement opportunities. - Investigate escalated incidents using debug logs, Flow errors, system events, and integration reports; perform root cause analysis and corrective action. - Build and review declarative solutions, manage data updates and sandbox or release activities, and document troubleshooting practices. - Mentor junior administrators and review changes for quality, security, and performance.

Requirements - Demonstrated senior-level Salesforce administration experience, including complex configuration and operational support. - Strong knowledge of Salesforce access controls, declarative tools such as Flow Builder, and platform troubleshooting. - Ability to analyze logs and integration issues, resolve production incidents, and determine when escalation is needed. - Experience managing data quality, environment changes, configuration documentation, and controlled releases. - Clear communication and collaboration skills for working across technical and program teams.

Nice to have - Experience with Salesforce Health Cloud and healthcare workflows, plus work in regulated or government environments. - Familiarity with security and compliance requirements relevant to defense healthcare systems.