Senior Network Support Engineer_Remote

Role overview Support operations, troubleshooting, and modernization of a large, geographically distributed military enterprise network. This remote U.S.-based position focuses on Cisco SD-WAN and network availability, with work spanning incident response, configuration changes, migrations, and performance improvements. Participation in a 24/7 on-call rotation is required.

Responsibilities - Monitor and maintain network availability, performance, and security across a global environment. - Diagnose complex outages and connectivity problems, and carry out approved configuration and security changes. - Configure and support Cisco SD-WAN and related enterprise network technologies. - Manage incidents and service requests through an ITSM ticketing system, and provide operational updates to technical leadership. - Assist with network migrations, integrations, cutovers, and modernization efforts. - Collaborate remotely with engineering teams during troubleshooting sessions and incident response.

Requirements - Active Secret clearance and DoD IAT Level II certification, such as Security+, before starting. - Bachelor’s degree with at least eight years of relevant experience, or a master’s degree with at least six years; equivalent additional experience may substitute for a degree. - Hands-on Cisco SD-WAN experience and knowledge of software-defined networking. - Experience with VMware, Red Hat Enterprise Linux, InfoVista, and ITSM ticketing tools. - Strong knowledge of LAN/WAN, routing, BGP, TCP/UDP, VPNs, IPSec, firewalls, and Layer 2/Layer 3 networking. - Ability to troubleshoot independently, communicate clearly, and take part in a 24/7 on-call schedule.

Nice to have - CCNP or equivalent, Linux shell scripting, and experience with Git-based workflows or CI/CD. - Familiarity with automation tools such as Ansible or Terraform and monitoring or analytics tools such as LiveAction, Grafana, Prometheus, or NetFlow. - Experience with additional network platforms, large enterprise environments, or military network operations.

Benefits and work setup - Remote work for U.S.-based candidates.