NEN Solution Engineering – Sr. Voice Engineer

Role overview

This senior engineer designs, integrates, validates, deploys, and sustains enterprise voice, video, telephony, and collaboration solutions. The role combines hands-on systems engineering with technical leadership on assigned projects, including coordination across engineering disciplines, design reviews, risk management, and mentoring. Work covers the full solution lifecycle, from requirements and architecture through testing and transition to operations, with attention to security, resilience, and supportability.

Responsibilities - Lead technical planning and delivery for assigned voice, video, telephony, and collaboration projects or workstreams. - Analyze customer, operational, security, performance, availability, and support requirements; assess technical options and trade-offs. - Design and integrate enterprise telephony, VoIP, video conferencing, SIP, session border controller, and collaboration solutions. - Develop and maintain design documents, interface definitions, bills of material, configuration baselines, implementation and rollback plans, and test documentation. - Conduct laboratory validation, interoperability checks, system and acceptance testing, and support implementation and operational handover. - Coordinate dependencies and milestones, identify technical risks, and provide engineering guidance and peer review. - Support escalated engineering issues and work with network, transport, cybersecurity, operations, customer, carrier, and vendor teams. - Mentor other engineers and share technical knowledge; formal staff management is not part of the stated role.

Requirements - Typically a bachelor’s degree and 8–12 years of relevant experience, or a master’s degree and 6–10 years; equivalent education, certifications, and practical experience may be considered. - Degree in computer science, information technology, telecommunications, electrical engineering, systems engineering, or a related field. - Progressive engineering experience in VoIP, video teleconferencing, enterprise telephony, unified communications, networking, or a related area. - Experience leading complex technical projects and working through requirements, design, integration, testing, documentation, and operational transition. - Experience providing technical guidance, peer review, training, or mentoring.

Nice to have - Cisco Collaboration, Microsoft Teams Phone, AudioCodes, Ribbon, or comparable voice and collaboration certifications. - Experience with technical proposals, implementation estimates, bills of material, risk assessments, or scripting and automation using PowerShell, Python, or APIs. - Background supporting distributed, highly available, or mission-critical voice and video systems.

Benefits and work setup - Listed pay range: $107,900–$195,050. The source describes this as a general range; actual compensation may depend on factors including experience and role requirements.