Sr. Support Analyst

Role overview This position supports and implements cloud-based software that helps healthcare organizations manage finance, unclaimed property, risk, and revenue cycle workflows. The analyst works inside a Product Engineering team, learning the products and the domain while delivering assigned incidents, requests, and changes under technical leadership.

Responsibilities - Resolve customer support cases and requests while learning the technical skills required to do so independently. - Build familiarity with multiple product and service datasets, codebases, and underlying business purpose. - Balance and prioritize individual workload across incident, request, and change work using a ticketing system. - Apply compliance standards relevant to each product area. - Use and contribute to product and service documentation in support of day-to-day work.

Requirements - Bachelor's degree in Computer Science, MIS, Information Systems, an engineering field, or equivalent experience. - 5+ years of relevant experience in product support and/or product implementation. - Minimum 5 years of experience with the Microsoft SQL stack, including T-SQL, SSIS, and SSRS. - Hands-on experience with a ticketing system, preferably ServiceNow. - Ability to work in a shifting environment while maintaining consistency and standardization. - Legal authorization to work in the United States; visa sponsorship is not available for this role.

Nice to have - Experience with Microsoft Azure and/or Snowflake. - Industry-recognized technology certifications.