Junior Helpdesk Agent (m/f/d) with German

Role overview Provide first-line IT support to users, helping resolve everyday hardware, software, and account issues while keeping devices and services running smoothly. This remote, full-time position combines hands-on troubleshooting with user administration and onboarding support in a professional environment.

Responsibilities - Triage and resolve common Windows, application, and device incidents; escalate issues that need specialist support. - Track requests in a ticketing system and document troubleshooting steps and outcomes clearly. - Set up, configure, and maintain computers, laptops, printers, and mobile devices. - Administer user accounts and permissions in Microsoft 365 and Active Directory. - Support new starters with account provisioning and device deployment. - Communicate promptly and professionally, following support standards and maintaining a positive user experience.

Requirements - Practical experience in a first-level helpdesk or service desk role, with demonstrated troubleshooting ability. - Strong working knowledge of Windows 10 and Windows 11. - Familiarity with Microsoft 365, Active Directory, and common network fundamentals such as TCP/IP, DNS, DHCP, and VPNs. - German proficiency at C1 level and English proficiency at B2 level. - Clear communication and accurate technical documentation skills.

Nice to have - Exposure to Windows Server, Group Policy, PowerShell, or basic Linux administration. - Familiarity with ITIL practices and support escalation processes.

Benefits and work setup The role is full-time, permanent, and remote. The stated work environment offers asynchronous collaboration, mentoring, and ongoing learning.