Sr. Solutions Engineer, West

Role overview

Guide technical discovery and solution design for strategic customer accounts in a senior solutions engineering role. You will translate customer needs into robust recommended architectures and deployment plans, while supporting sales initiatives and serving as a technical partner to customers and internal teams.

Responsibilities

- Lead customer discussions to understand technical requirements, challenges, and business goals. - Develop tailored solution designs and document recommended architectures and deployment roadmaps. - Provide advanced technical guidance to customers and internal colleagues, acting as a subject matter resource. - Support strategic sales planning by connecting product capabilities with customer needs. - Work with product and engineering teams to align customer requirements with solution capabilities; share actionable feedback from product testing. - Track industry and competitor developments, and mentor junior team members by sharing technical practices.

Requirements

- Bachelor’s degree or equivalent practical experience. - Extensive experience leading technical customer discussions and developing solutions for key accounts. - Ability to independently run large virtual and onsite customer meetings and produce architecture recommendations and deployment plans. - Strategic thinking, adaptability to changing customer needs, and experience contributing to sales initiatives. - Mentoring skills and ability to provide technical guidance to customers and colleagues.

Benefits and work setup

- Full-time, remote role for the western United States; travel is expected at approximately 25–40%. - Compensation is based on experience. - Benefits include broad coverage, paid parental leave and family-building support, paid time off, wellness resources, and professional development opportunities. A company-wide day off is offered on the second Friday of most months.