Partner Enablement Manager

Role overview

Help regional partners build the knowledge and capability to scope, deliver, and support technical projects. You’ll combine partner training, technical guidance, and program coordination, while working with sales and service teams to improve partner readiness and project outcomes.

Responsibilities - Deliver training on technical solutions, services, positioning, and implementation practices; help shape programs for different partner groups. - Develop and maintain partner learning materials such as presentations, webinars, and product guides. - Serve as a primary contact for partner questions and escalations, helping troubleshoot technical issues and remove delivery obstacles. - Coordinate project playbooks, confirm business goals, and support smooth handoffs from partner delivery to ongoing support teams. - Work with sales and global services to help partners scope projects and access the resources they need. - Track enablement measures and partner performance, sharing findings and recommendations with management.

Requirements - Bachelor’s degree or equivalent experience in computer science, information technology, or a related area. - Experience in enterprise IT through services delivery, consulting, or technical sales enablement, with strong customer and partner consultation skills. - Understanding of IT frameworks, networking, and infrastructure, with working knowledge of Windows Server, Unix/Linux, and Microsoft 365. - Familiarity with identity and authentication technologies, including Active Directory Certificate Services, Active Directory Federation Services, Kerberos, or OAuth. - Troubleshooting, prioritization, and communication skills suited to complex partner deployments. - Some scripting experience with tools such as SQL or PowerShell, and willingness to learn new products, technologies, and APIs.

Nice to have

Knowledge of enterprise certificate management products and experience leading small projects or training peers are useful.