Director of IT Operations

Role overview

Lead enterprise IT operations for a globally distributed workforce, setting the strategy and running the services, systems, and support employees rely on. The remit includes infrastructure, identity and access, service management, continuity planning, budgets, vendors, and operational controls, with close partnership across security, network, procurement, and business teams.

Responsibilities - Set and deliver a multi-year IT roadmap, and lead the operations team through hiring, development, performance management, and succession planning. - Manage the IT budget, forecasts, licensing, SaaS spend, vendor performance, and cost optimization. - Oversee endpoint management, collaboration tools, enterprise applications, virtual desktops, asset inventory, and hardware and software lifecycles. - Govern application onboarding, ownership, integrations, access permissions, and retirement; manage workforce provisioning, deprovisioning, SSO, and access reviews. - Run global support and service management, including incident, request, problem, and change processes, escalation coverage, service targets, and executive reporting. - Maintain continuity and recovery plans, support audit evidence and documented controls, and improve reliability through automation, observability, and operational reviews.

Requirements - 10+ years of progressively responsible experience in IT leadership, enterprise infrastructure, end-user services, and IT service management. - Experience leading global or multi-site IT operations and building effective corporate IT or operations teams. - Background managing budgets, vendors, licensing, SaaS spend, service targets, and operational performance reporting. - Working knowledge of identity and access management, including SSO, SCIM, token-based authentication, and role-based access controls. - Experience with IT service management, configuration and asset management, endpoint and enterprise systems, and workforce onboarding and offboarding. - Experience designing and testing disaster recovery and business continuity, and working in security-conscious or compliance-driven environments; strong executive communication is required.

Nice to have - Experience supporting SOC 2, ISO 27001, FedRAMP, or DoD IL5 controls; global technology or cybersecurity operations; virtual desktop environments; SaaS governance; or recovery exercises. - Familiarity with IT automation, observability, reliability engineering, and AI tools for operations and documentation.

Benefits and work setup - Fully remote; hybrid work may be available near specified California or Illinois locations. - Medical, dental, vision, life, and disability coverage; retirement plan; paid time off; and annual bonuses.