Solutions Engineer/Architect

Role overview Shape and deliver technical solutions that connect warehouse freight operations with digital systems. This customer-facing role spans process discovery, solution design, demonstrations, implementation support, and continuous improvement, working across hardware, software, field operations, and client teams.

Responsibilities - Map warehouse workflows before and after implementation using process diagrams and documentation of freight and facility operations. - Join customer discovery meetings to gather requirements, estimate return on investment, document deliverables, and identify efficiency improvements. - Support process improvements involving computer vision, machine learning, software, computing, and physical equipment. - Work with hardware, software, and field service teams to plan equipment placement and improve installation and warehouse space use. - Identify opportunities for software enhancements, automation, and data or document integrations; map connections between client systems and the solution. - Design complex solutions, explain their value, deliver product demonstrations, and collaborate with partners on product strategy and improvement.

Requirements - Five or more years in a customer-facing technical solutions role is preferred. - Understanding of supply chain operations, such as food and beverage, third-party logistics, or complex distribution. - Familiarity with systems used in those environments, such as warehouse or transportation management, enterprise resource planning, or automation tools, is preferred. - Strong communication, presentation, listening, and problem-solving skills. - Bachelor’s degree in industrial engineering, engineering, or comparable experience is preferred. - Willingness to travel approximately 50% of the time.

Nice to have - Experience with collaboration and productivity tools such as Atlassian products, Figma, or Datadog.