Field Service Engineer

Role overview Keep automated storage systems reliable at customer sites by diagnosing issues, helping prevent downtime, and supporting system handovers. The work combines remote troubleshooting, occasional commissioning, customer training, and on-site service visits.

Responsibilities - Respond to support issues through a ticketing system and investigate faults remotely or at customer locations. - Test hardware and software during occasional commissioning before systems are handed over. - Document operating practices, troubleshooting steps, and solutions for internal teams and customers. - Train customer users and maintenance staff on the system and associated subsystems. - Help customers during project ramp-up and work toward stable system operation. - Travel to project sites, sometimes for trips of about a week; provide support outside normal hours when needed.

Requirements - The source does not specify formal education, experience, or technical qualifications. - Be prepared for estimated travel of 30–40% and occasional evening or weekend work to support customer needs.