Сustomer Support Specialist - Japanese Speaker

Role overview Support customers in Japanese and English through several service channels, helping them resolve product or service issues and feel heard throughout the process. The role combines clear communication, careful problem analysis, and consistent service quality, including when conversations are difficult.

Responsibilities - Respond to customers through live chat, messaging, ticketing, and phone channels. - Clarify customer concerns, identify likely causes, explain suitable resolutions, and follow up to confirm the issue is addressed. - Review customer information to make relevant recommendations and guide problem resolution. - Build rapport, handle disagreements constructively, and support positive ongoing customer relationships. - Meet quality standards and contribute to shared team work.

Requirements - Strong written and spoken Japanese and English. - Customer service fundamentals, empathy, and awareness of areas where service can improve. - Experience handling difficult issues and communicating with upset customers. - Strong interpersonal skills, professionalism, attention to detail, and punctuality. - Basic familiarity with Google Drive, Sheets, and Docs. - A personal computer (Windows with at least 8 GB RAM or a 2015-or-newer Apple Mac) and a stable internet connection.

Benefits and work setup The role offers remote work and a trainee period. Annual provisions include 12 shifts of leave and 8 shifts of sick leave, along with professional education, language learning, and wellness budgets.