Manager, AI Conversational Design

Role overview A leadership role within a large-scale AI-for-professional-services platform that combines advanced AI with verified human expertise to serve millions of customers across many countries. The Manager of AI Conversational Design will lead a team of conversation designers, partnering closely with Product, Engineering, Analytics, and AI groups to improve AI-mediated customer experiences end to end.

Responsibilities - Lead, coach, and develop conversation designers through regular feedback, career support, and thoughtful prioritization. - Hire and onboard new designers as the team grows. - Partner across Product, Engineering, Analytics, Machine Learning, and AI to ship effective conversational experiences. - Own a strategic initiative such as improving evaluation, tooling, workflows, or quality practices. - Use AI tools, experimentation, and customer insights to help the team work more effectively and improve output.

Requirements - Experience leading and developing teams in Conversation Design, Conversational AI, or a closely related field. - Hands-on experience building and shipping conversational AI products or LLM-powered agents. - Experience improving conversational quality through evaluation, optimization, experimentation, or A/B testing. - Strong cross-functional partnership skills and the ability to translate strategic ideas into practical improvements. - A collaborative, curious leadership style with confidence using AI tools in daily work.

Benefits and work setup - Remote role open to candidates based in California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin. - Pay transparency information provided to candidates in qualifying jurisdictions. - Equal opportunity employer committed to an inclusive workplace; reasonable accommodations available during hiring.