Product Manager, Patient Access & Fulfilment

Role overview Own the clinical product experience across diagnostic test access, ordering, and result delivery. You will work across laboratories, providers, and technical partners to make complex healthcare workflows reliable and straightforward for clinical users. This is a hands-on product role that combines customer discovery, detailed product decisions, delivery, and launch readiness.

Responsibilities - Manage clinical test coverage across laboratory integrations and partnerships so providers can order appropriate tests. - Improve the quality of results, including matching, normalization, turnaround, and resolution of unmatched records. - Shape how providers order tests, review results, and respond to critical values through both a dashboard and API. - Identify additional ways to provide clinical value, such as new tests and ordering or follow-up options. - Use customer feedback, operational issues, vendor behavior, and support escalations to inform priorities. - Make informed decisions with incomplete information and raise issues that need broader input. - Coordinate launches with operational and customer-facing teams, and help develop product planning and measurement practices.

Requirements - Experience building products used by clinicians and a strong understanding of their day-to-day work in care settings or electronic health record systems. - Product management experience at an early-stage company, with end-to-end ownership of a product area. - Deep understanding of healthcare workflows and the incentives connecting providers, payers, and patients. - Experience building complex B2B products with external dependencies and regulatory constraints. - Technical fluency sufficient to write SQL, read API documentation, and work closely with engineers. - Strong customer orientation, judgment, and communication with technical and nontechnical partners.

Benefits and work setup Remote-first, with candidates based in GMT or EST time zones. Benefits include equity, 36 days of paid leave including public holidays, healthcare coverage, retirement contributions, learning and wellness budgets, home-office and coworking support, and enhanced parental, foster, and adoption leave.