Customer Success Associate

Role overview Help customers get lasting value from a business software service by guiding adoption, strengthening account relationships, and supporting renewal and growth. The work combines consultative account management, customer education, product feedback, and commercial conversations across a portfolio of customers.

Responsibilities - Build trusted customer relationships and align support with each customer’s goals and business strategy. - Guide onboarding, training, product adoption, and use of effective practices to improve customer outcomes. - Assess customer needs, usage, organizational structure, and readiness for broader rollout. - Increase engagement and satisfaction, monitor account health, and contribute to renewal and retention efforts. - Represent customer requests to product, quality, and data teams, helping move relevant work forward. - Identify appropriate opportunities to expand accounts through additional products or services and develop customer advocacy.

Requirements - At least one year of experience managing accounts or owning a customer portfolio. - Strong written, spoken, and presentation skills. - Negotiation and sales skills, including comfort with challenging renewal or expansion discussions. - A proactive, consultative approach to account management.

Nice to have - One to two years of experience in software as a service, account management, or strategy consulting. - Experience working across product or other cross-functional teams. - Additional language skills.

Benefits and work setup - Base pay of $60,000–$63,000 plus performance-based variable earnings. - Private medical, dental, and vision coverage, along with internal development opportunities. - Opportunities to attend international trade shows and market weeks and collaborate with colleagues across regions.