Seasonal Customer Experience Representative (Part Time)

Role overview Support customers of a California-based lifestyle brand known for apparel and home goods during the busy end-of-year shopping season. This part-time seasonal role runs from October 2026 through early January 2027 and focuses on delivering warm, knowledgeable service across multiple channels.

Responsibilities - Respond to customer inquiries through phone, live chat, SMS, and email using a shared inbox platform. - Handle questions about orders, exchanges, refunds, gift cards, promotion codes, and general issues. - Drive sales by offering styling guidance and personalized recommendations during customer interactions. - Encourage enrollment in the brand's loyalty program and engagement across social media channels. - Protect company assets by following loss prevention procedures and policy guidelines.

Requirements - Strong written and verbal communication skills. - High attention to detail, organizational ability, and follow-through. - Comfortable working remotely within a team-oriented environment. - Willingness to work weekends, holidays, and other peak periods. - Service-oriented mindset with a can-do attitude.

Nice to have - Two to three years of customer experience in apparel or lifestyle e-commerce. - Familiarity with POS, CRM, inventory management tools, Microsoft Office, Shopify, or similar support platforms. - Experience supporting clienteling, styling consultations, or consultative selling.

Benefits and work setup - Seasonal part-time position, approximately October 2026 through early January 2027. - Hourly pay of $22.00, determined by experience, education, skills, and location. - Remote work arrangement within a team-centric culture.