Senior Manager, IT Enterprise Applications, Digital Workplace

Role overview Lead the platforms that shape employees’ access to services, knowledge, and workplace tools. You’ll set technical direction and oversee delivery and operations across service management and employee experience systems, while managing a multidisciplinary platform team and coordinating with business and IT stakeholders.

Responsibilities - Set the roadmap, architecture, and governance for service, knowledge, and employee experience platforms. - Lead platform administrators, developers, and technical architects, including hiring, performance management, and career development. - Plan, prioritize, and release platform improvements; facilitate governance forums to align stakeholders on changes and priorities. - Act as the technical escalation point for major disruptions and cross-team or vendor issues. - Manage vendors, licensing, contracts, and budgets; track usage and forecast costs to improve value and limit redundant software. - Govern integrations and automated workflows across workplace systems, and assess AI-enabled features and tools for practical use.

Requirements - At least eight years managing enterprise applications or collaboration platforms in a complex, cross-functional IT environment. - At least five years coordinating internal teams and vendors, including SaaS budgets, contracts, and license negotiations. - At least three years in formal people management, with experience in hiring, performance management, and team development. - Deep architecture knowledge and hands-on administration or configuration experience with ServiceNow or Atlassian platforms. - Strong communication and stakeholder management skills across technical and business audiences.

Nice to have Experience governing platforms across multiple vendors, building integrations and automated workflows with REST or SOAP APIs and identity providers, and evaluating AI tools or platform features for team efficiency.